Lexmark Cloud Fleet Management service generates most channel excitement in new Lexmark Cloud Services

 has unveiled three new  Cloud Services on a new purpose-built cloud platform, with more services to come. While one service,  Cloud Print Management, is direct, the other two are channel, provided free for partners to offer, and where they fully control the contracting with the customer.

Lexmark Cloud Fleet Management dashboard

Lexmark has announced the availability of Lexmark Cloud Services, a new suite of cloud service solutions. Three services are available at launch, although Lexmark intends to expand the portfolio. One of the offerings, Lexmark Cloud Print Management, is a direct play, while other two will have broad channel applicability. Lexmark Cloud Fleet Management is the one that will likely interest the most partners. It lets them remotely manage devices at customer locations, updating firmware, apps and settings from any location. Lexmark Cloud Connector, the other service, lets organizations access, store and print documents from popular content sharing sites, utilizing a capability that has already been added to newer Lexmark printers.

“Lexmark Cloud Services is a net-new offering for us, which we have spent the last couple of years developing,” said Eric McCann, Software Product Marketing Manager for Lexmark. “It is a true cloud solution, and multi-tenanted.”

The services are designed to support very large customers at the high end of the market, but McCann said it isn’t limited to that, and maximizes the channel opportunity by being able to effectively offer the services to smaller customers as well.

“We built the Cloud Services platform the way we did to scale regardless of the amount of users,” he said. “We have one partner on it who is trying it on one customer who has one printer. We have another with a customer with over 100,000 users. It is meant to scale up and down the channel.”

Lexmark Cloud Fleet Management is specifically designed to make Lexmark partner technicians more productive by giving them secure  to their customers’ Lexmark devices within an easy-to-use portal.

“This was designed based on partner feedback,” McCann said. “They told us that they wanted a portal where they can see all devices and manage them. Through the portal, they can collect page count, get toner levels, restart and configure devices, and do troubleshooting. The partner can set up multiple organizations within the portal, so they can set it up to look at printers by specific customers.”

The key for the partners is the ability to do servicing without the need for truck rolls.

“The real differentiator is that they can do it all through the portal,” McCann said. “An embedded agent that regularly phones home to see if it has new orders provides the partner with the flexibility without having to travel onsite. Partners need the data collected from the device, and they need it without having to go on site. This service solves those two issues.”

Lexmark has soft-launched the fleet management service over the last couple of months, trying to get partners to try the tool, and McCann said they have onboarded many of them.

“Cloud Fleet Management is a tool that we really want our partners to use,” McCann said. “It’s the purpose-built cloud element that really has people excited. Partners are immediately starting to use it, and we expect that to continue and spread. We have made  services offerings available to the channel before, but with this offering, we have asked the channel what they wanted. We also have a had a road map to bring more  functionality from our MPS services into this, like predicting when toner will be empty, so that they will be available to everybody.”

Lexmark Cloud Connector landing page

The other service aimed at the channel, Lexmark Cloud Connector, lets organizations access, store and print documents from popular content sharing sites like Box, Dropbox, Google Drive, and OneDrive.

“It is similar to Netflix in how it works,” McCann said. “You select the service you want to use, enter the account, and you are saved on the device. Once you are saved you can access and print from a service, or scan and upload to it.”

The technology for Cloud Connector is already standard on all devices that Lexmark ships, and can be accessed through the portal.

McCann indicated that both Cloud Connector and Cloud Fleet Management are services which Lexmark itself won’t make money from, where the partners will handle dealing with customers.

“Both are free offers for partners,” he said. “Lexmark itself isn’t involved in any contracts. The partner does the contracting directly. We enroll the partner in them, and once that is done, they can create their own organizations of their customers and keep asset tags of all their devices.”

The other service, Lexmark Cloud Print Management, is a direct service.

“A lot of large enterprises want to outsource their IT and print infrastructure, but still like having things on-prem, especially for compliance reasons,” McCann said. “Lexmark Cloud Print Management has a hybrid option, which is a net-new for us. It lets the customer store a job locally, and when they select secure print release, it locally pulls the job across to the printer in an encrypted fashion.”

McCann said that Lexmark thought that the market for Cloud Print Management would take a while to develop, but that it has exceeded expectations.

“We planned for it to ramp up narrowly, so that we would be able to fully understand the requirements,” he said. “We expected slow adoption as people would have to get comfortable. But we have found that enterprises have been through the change curve here already, and they are ready for this.”

All the Lexmark Cloud Services leverage real-time , to provide a snapshot of all printing, copying and scanning activity across the enterprise.

“The analytics core is common across all services, although they are utilized in a way that is specific to each,” McCann said. “Cloud Fleet Management can do a device-level historical view around supplies and toner, to see if they are being replaced at the interval the partner wants. They can get a timeline approach they never had before.

“As we bring on board additional services, the analytics will scale along with them, so partners will be able to see how the fleet is being used,” McCann added.


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Millennium Business Systems Named ENX Magazine Elite Dealer

ENX Magazine Releases 2018 List of Elite Dealers

Affinity Business Communications, publisher of ENX Magazine and ENX The Week in Imaging, is pleased to announce the list of 2018 Elite Dealers. This annual Who’s Who of the office technology dealer community, which has recognized the industry’s leaders since 1988, will be showcased in the December issue of ENX Magazine.

“We would like to congratulate our 2018 Elite Dealers, who continue to thrive and grow in a highly-competitive marketplace. Even as the needs of their clients continue to evolve, these dealers blend many 21st century tools and tactics with old-fashioned customer service—backed by a loyal workforce—to ensure successful outcomes,” said Susan Neimes, managing editor of ENX Magazine and ENX The Week In Imaging.

All 130 of the 2018 Elite Dealers were chosen based upon various criteria, including growth initiatives, innovative marketing programs, outstanding customer service, charitable contributions to the community, progressive workplace cultures and adaptability to an ever-changing market.

Added Erik Cagle, editorial director of ENX Magazine, “The strength and vitality of this group is a testament to their core values. It seems that every year, as the industry continues to consolidate, our roster of Elite Dealers continues to grow by leaps and bounds. There are many fascinating success stories to be told, and they can be found in our December issue.”


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Sharp Introduces New High-Speed Multifunction Copiers For Busy Workgroups And Departmental Environments

MONTVALE, N.J., Sept. 6, 2018 /PRNewswire/ — Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation (SEC), today announces two new high-speed monochrome document systems for busy workgroups and departmental environments.

The new MX-M6570 and MX-7570 multifunction copiers offer print speeds up to 65 and 75 pages per minute respectively, and are designed for demanding customers that need superior performance. Both models offer an easy-to-use 10″ (diagonally measured) touchscreen display with tablet-style menu navigation. The new models also integrate easily with popular network applications and cloud services to help businesses manage their workflow more easily.

The new MX-M6570 and MX-7570 also offer a variety of paper handling and finishing options to accommodate all types of business needs. Advanced options include a multi-folding unit that can produce five different types of folds, enabling users to create professional-looking pamphlets that get results. A standard wireless connectivity feature enables users to print from mobile devices using the free Sharpdesk® Mobile app.

“We’re excited to introduce these new high speed models in the Sharp product line,” said Shane Coffey, Vice President, Product Management, Sharp Imaging and Information Company of America. “Sharp continues to drive innovation in the office by developing new document system products that raise the bar for multifunction copiers and printers.”

The new MX-M6570 and MX-M7570 Advanced Series monochrome document systems replace the MX-M654 and MX-M754 models in the Sharp lineup and are available immediately for purchase via authorized dealers and direct sales.

About Sharp Electronics Corporation
Sharp Electronics Corporation is the U.S. subsidiary of Japan’s Sharp Corporation. Sharp is a worldwide developer of one-of-a-kind home appliances, networked multifunctional office solutions, professional displays and energy systems. Sharp was honored as an inaugural Thomson Reuters Top 100 Global Technology Leader in 2018, recognized as one of the tech industry’s most operationally sound and financially successful organizations.

About Sharp Imaging and Information Company of America: Sharp Imaging and information Company of America, a division of Sharp Electronics Corporation, markets Sharp’s business products, including the advanced MX Series multifunction printer (MFP), that help companies manage workflow efficiently and increase productivity. As a leader in security within the MFP industry, Sharp MFPs feature the Sharp OSA® development platform, which seamlessly integrates network applications to create a personalized MFP that can meet virtually any business need, and Scan2 technology, which scans two-sided documents in a single pass to enhance scanning reliability and preserve document integrity.

For more information on Sharp’s business products, contact Sharp Electronics Corporation, 100 Paragon Drive, Montvale, N.J., 07645. For online product information, visit our website at siica.sharpusa.com.

Become a fan of SIICA on Facebook, follow us on TwitterLinkedIn and Instagram and watch us on YouTube.

Peppercomm for Sharp
Matt Luzuriaga

SOURCE Sharp Electronics Corporation USA

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Sharp Wins Coveted BLI Reliability Award Plus Four Additional Awards For Its Highly Successful MFP Lineup

MONTVALE, N.J.July 16, 2018 /PRNewswire/ — Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation (SEC), today announces that it has received a total of five awards from Keypoint Intelligence – Buyers Lab (BLI), including the award for “Most Reliable Monochrome Copier MFP Brand.” Presented once every three years, this award honors the manufacturer whose product line is determined to be the most reliable based on the combined results of all models subjected to BLI’s rigorous testing.

In terms of monochrome reliability, Sharp was the clear choice, according to Joe Ellerman, Manager of Lab Operations for Keypoint Intelligence – Buyers Lab. “All of the Sharp monochrome copiers we’ve tested to date have excelled when it comes to reliability,” said Ellerman. “Over the past five years, Sharp’s monochrome models have completed millions of impressions without a single service call, making them the most reliable choice among their peers.”

Sharp also earned the 2018 Buyers Lab “PaceSetter Award in Ease of Use for Enterprise Devices.” The PaceSetter Award is based on research conducted in the enterprise market as well as testing in the BLI lab. The award recognizes manufacturers that have incorporated end-to-end ease of use, from loading paper and copying, to scanning, printing, misfeed removal, job management and more. Sharp offers nearly thirty models in its lineup with a common user experience and consistent feature set.

In addition to these two high profile awards, Sharp also earned three BLI Pick awards. Announced twice a year, the Pick awards acknowledge the products that gave the best performances in BLI’s extensive suite of laboratory tests in the previous six months. Sharp received Pick awards for “Outstanding 35-ppm Copier MFP” for its MX-M3570 Advanced Series monochrome workgroup document system and for “Outstanding 50-ppm Copier MFP” for its MX-M5070 Advanced Series monochrome workgroup document system. Sharp also received a BLI Pick award for “Outstanding MFP for Mid-size Workgroups” for the MX-B455W 45-ppm letter/legal size, Advanced Series monochrome workgroup document system.

Launched in late 2017, the monochrome Advanced Series models enable users to easily set up and execute workflow tasks. Sharp’s easy-to-use touchscreen display offers an intuitive graphical interface with Easy Copy and Easy Scan screens, as well as quick access to on-board user guides. These models also support popular mobile technologies, including Apple® AirPrint®, Android™ Print Service and Google Cloud Print. Multi-layered security features help ensure intellectual property and personal information is protected throughout the life of the device.

“As business process automation increases in popularity for enterprises, more and more employees are integrating scanning in their workflows—and they need to do so efficiently,” said George Mikolay, Associate Director of Copiers/Production for Keypoint Intelligence – Buyers Lab. “Sharp fits the bill, with a standard integrated keyboard, making data entry at the MFP as fast as it would be at a computer. In addition to the keyboard, Sharp offers the ability to store preset messages, extensions, and domains as one-touch keys to combat common lags in scanning. The scan preview is easy to navigate and supports onscreen editing.”

“Sharp is very proud to have received these high profile awards from BLI,” said Shane Coffey, Vice President, Product Management, Sharp Imaging and Information Company of America. “In particular, earning the ‘Most Reliable Monochrome Copier MFP Brand’ award underscores our commitment to consistently deliver best-in-class products to our customers.”

About Keypoint Intelligence – Buyers Lab

Keypoint Intelligence is a one-stop shop for the digital imaging industry. With our unparalleled tools and unmatched depth of knowledge, we cut through the noise of data to offer clients the unbiased insights and responsive tools they need in those mission-critical moments that define their products and empower their sales. For over 50 years, Buyers Lab has been the global document imaging industry’s resource for unbiased and reliable information, test data, and competitive selling tools. What started out as a consumer-based publication about office equipment has become an all-encompassing industry resource. Buyers Lab evolves in tandem with the ever-changing landscape of document imaging solutions, constantly updating our methods, expanding our offerings, and tracking cutting-edge developments.

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Looking for HP Designjet Wide Format Printers/Scanners?

Contact our sales department today at 513-924-9600 for more information about our HP designjet wide format printers/scanners. We have every size and design to fit your needs!

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