Millennium Business Systems Awarded Sharp Platinum Level Service Provider for 10 Consecutive Years
CINCINNATI, OH (May 20, 2021) – Flex Technology Group (FTG) is proud to announce that one of its companies, Millennium Business Systems, has recently been named a Sharp Platinum Level Service Dealer for the 2020-2021 Fiscal Year. While this accomplishment pays tribute to Millennium’s superior service, it also marks the tenth consecutive year they’ve received this prestigious award. In addition, Millennium is one of only sixteen dealers nationwide to be recognized for AAA Platinum level, which is the highest accreditation given and the only one in the States of Ohio and Kentucky.
The Sharp program was designed to distinguish service organizations that not only meet but also exceed performance benchmarks and the implementation of industry best practices in this area. To qualify for the program and be eligible to receive the Platinum Level Service Provider Award, an organization must meet several criteria that demonstrate excellent training, education, service support, and customer satisfaction. The recognized companies must show commitment to training by having archived certification on all current models, as well as a certification in a Network discipline. In addition, the organization needs to have written service escalation processes ensuring its commitment to customer satisfaction. They must also follow all preventive maintenance guidelines and practice written total call procedures to maximize mean copies between visits.
“It’s an honor for us to receive the Sharp AAA Platinum Level Service Providers Award for the tenth consecutive year,” said David A. Bartlow, President, Millennium Business Systems. “This achievement is a direct reflection of Millennium as a company and the emphasis we place on providing our customers with superior service. I’d especially like to recognize our service team and all of our incredible technicians for the impressive efforts they put forth on a daily basis.”
As a AAA Platinum Level Service Provider, Millennium Business Systems has demonstrated superior customer support by ensuring that all reasonable efforts have been made before opening a support ticket with Sharp’s technical hotline, timely updating tickets, and leveraging remote diagnostic technologies. In addition, Millennium Business Systems has delivered consistent performance and quality by only using genuine Sharp parts and supplies.
About Flex Technology Group
Flex Technology Group provides customized office technology solutions for national and leading-edge regional companies. The company focuses on print, document management, document production and managed IT solutions, representing industry-leading suppliers such as Canon, Ricoh, Konica Minolta, HP, Lexmark and various software solutions. FTG services almost 60,000 customers nationally. For additional information, please visit www.FlexTG.com.
About Millennium, a Flex Technology Group company
Millennium Business Systems is proud to partner with industry giants such as Sharp, Ricoh, Lexmark, Papercut, Docuware, HP, egoldFax, and Dahle. Millennium Business Systems currently ranks as the 15th largest Sharp dealer out of 680 dealers in the United States, the 6th largest in the Central Region and #1 in the State of Ohio. They are a Premier Platinum Service Provider recognized for the execution of best practices within the industry in the areas of service customer satisfaction, training, management, and technical expertise. Their core competency is maximizing the flow of data and documents. The solutions are managed locally and backed by the extensive resources of a large national organization. They specialize in delivering integrated document management systems and solutions, enabling customers to improve document workflow. For additional information, please visit www.GetMillennium.com or contact Venetta Diesel Varney at [email protected].
